Refund & Return Policy

Last updated: April 2026

30-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return your product within 30 days of delivery for a full refund — no questions asked.

Free Order Cancellation

You can cancel your order free of charge at any time before it ships. Simply email us at info@luxorwallclocks.com with your order number and we will process your cancellation and refund immediately.

Free Replacement

If your product arrives damaged, defective, or is not as described, we will send you a free replacement at no additional cost. Simply contact us with a photo of the issue and we will dispatch a new item right away.

How to Return

1. Email info@luxorwallclocks.com with your order number and reason for return
2. We will provide you with return instructions within 24 hours
3. Ship the item back in its original packaging
4. Once received and inspected, your refund will be processed within 5–7 business days

Return Conditions

• The item must be in its original, unused condition
• The item must be in its original packaging
• Return must be initiated within 30 days of delivery

Refund Processing

Refunds are issued to the original payment method. Processing times:

• Credit/Debit cards: 5–7 business days
• PayPal: 1–3 business days
• Bank transfer: 5–10 business days

2-Year Warranty

All products include a comprehensive 2-year warranty covering manufacturing defects. If your product develops a fault within the warranty period, we will repair or replace it free of charge, including shipping.

Contact

For returns and refunds:
Email: info@luxorwallclocks.com
Response time: within 24 hours, Monday–Saturday, 10 AM – 6 PM
Luxor Wall Clocks — Emanuele Calcina — P.IVA: IT02077620892