Privacy Policy

Last updated: April 2026

Data Controller

Emanuele Calcina
VAT Number: IT02077620892
Email: info@luxorwallclocks.com

Information We Collect

When you place an order or interact with our website, we may collect:

• Full name and contact details (email, phone number)
• Shipping and billing address
• Payment information (processed securely by our payment provider — we do not store card details)
• IP address and browser information (for security and analytics)
• Cookies and browsing data (see Cookie Policy below)

How We Use Your Information

• To process and fulfill your orders
• To communicate order status and shipping updates
• To provide customer support
• To comply with legal obligations
• To improve our website and services
• To send marketing communications (only with your explicit consent)

Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

• Contract performance: processing necessary to fulfill your order
• Legal obligation: compliance with tax and accounting laws
• Legitimate interest: fraud prevention and website security
• Consent: marketing communications and non-essential cookies

Data Sharing

We do not sell your personal data. We share data only with:

• Payment processors (for secure transaction processing)
• Shipping carriers (for order delivery)
• Analytics providers (anonymized data only)
• Legal authorities (when required by law)

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined above, and for a maximum of 10 years for tax and legal compliance purposes. You may request deletion at any time.

Your Rights (GDPR)

Under EU/GDPR regulations, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (“right to be forgotten”)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, email us at info@luxorwallclocks.com. We will respond within 30 days.

Cookie Policy

We use essential cookies for website functionality and optional cookies for analytics. You can manage your cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for the website to function.

Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and regular security audits to protect your personal information.

Contact

For privacy-related inquiries:
Email: info@luxorwallclocks.com
Emanuele Calcina — P.IVA: IT02077620892